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Flummoxed

I’ve been watching reviews of RIM’s Playbook keenly, not because I particularly want one but because I’m curious to see how this company faces what is now clearly a turning point in its life. Pressure has been building up on RIM to deliver something that reinvigorates its place in the market as an innovator and leader, having coasted for almost a decade on its early product language and culture.

The reviews are easy enough to find. The consensus: there’s real promise in the Playbook, but it’s been shipped half-baked, rushed out with a list of promises as long as its list of debut features. Taking a step back, the only question I’m left with is ‘why’?

Why did RIM feel it had to ship in April? In the tablet market there’s only one real entry so far: the Xoom is a flop, the PalmOS devices are still in development, and the Samsung Galaxy Tab offerings are amusing snoozers as well. Nobody gives a hoot about any of the iPad’s competitors; so, RIM, what was the hurry?

Had RIM’s executives stopped hyperventilating in the press, they could have seen that they were racing to a party that’s really still getting under way. Apple’s lead is too far for Playbook 1 to come close to catching. By spending a a couple more months, maybe even just a few more weeks, they could have shipped a far stronger debut tablet and come out a strong first-among-second-place entries.

There’s a big chunk of the market that iPad is not right for: corporate types who trust and are invested with the Blackberry brand, people who want a smaller tablet, and nerds who want to hack around on the high-horsepower QNX operating system. It would still be there, not embracing the iPad, in say June or July. Instead of doing their best to serve that market with a complete product, RIM has been spooked into releasing early with something confusing and far less than it could be, getting them nothing but a fumbled launch and scattered, halting applause from a press desperate for a tablet worth talking about that doesn’t start with an i.

The Deadly Ease of Happy Promises

Last week an independent developer brought a storm of attention on the process of starting to make apps for RIM’s upcoming Playbook tablet. Over the weekend a RIM representative posted an open answer to the open letter on the Inside Blackberry Developer’s Blog, trying to do the right thing. The response, unfortunately, falls short and provides a good lesson for product managers and anyone else tasked with community relations.

Read more »

RIMs New Push

I’ve taken more than a couple shots at RIM on this blog, in part due to being a bit of a fanboy for the iPhone, and more for what I’ve seen as a lot of old school thinking about product development and design. But if I want to be fair, I have to give RIM props when I see what I think are good moves. Today I found just such an opportunity.

PCWorld says

The BlackBerry swept the enterprise mobile market largely on the strength of push, which delivers e-mail messages and other content to the handset in the background as soon they arrive and can notify the user immediately. On Monday, RIM gave developers of consumer software a push API (application programming interface) for creating applications that could include Web-based e-mail and other tools.

That’s smart, because reliable push-notification is something that Apple tried to copy in the iPhone but has had all kinds of trouble with (recalling the MobileMe launch and the year-long delay to open a push service that third-party apps can use to deliver notifications from the background, where they’re (quite rightly) not allowed to run.

RIM is playing on their strengths rather than trying to chase what Apple is doing better, like a touchscreen experience. They’re also learning quickly that opening up the platform will let others help build their success. It’s refreshing to see from a company that was having a hard time breaking out of older thinking.